Shipping-Returns-Payment Policy

Shipping Policy


Shipping Carriers

We use:

- UPS (United Parcel Service) for small package and common carrier freight

- USPS (United States Postal Service) for qualified small parts only Priority Flat Rate 3-5 Day delivery as of 10-11-2014

UPS(United Parcel Service) will ship to all 50 States in the USA, Canada and Mexico. Automated Shade is a Pennsylvania based company and we are required to collect 6% State Sales Tax on all products shipped within Pennsylvania. We will also ship to other countries. Please contact us for more information.

Proof of Delivery

All shipments in excess of $100.00 USD will require receiver signature as proof of delivery. If no one is home, UPS will leave a note indicating a package awaits your signature and will attempt delivery of package two more times. If package cannot be delivered, it is returned back to Automated Shade. If your package is returned to us and is un-deliverable to the address specifed on your order or has exceeded (3) delivery attempts, you will be soley responsible for additional shipping charges.

Order Processing Time

All orders received by 11:00 am (Eastern Time) will usually ship out the same day. Once an order is shipped, you will receive an email confirmation with a UPS tracking number which will allow you obtain actual delivery dates through the UPS Website. Orders are also available for pickup. We do not process orders on the weekends...Saturday and Sunday or Holidays.

Partial Orders

Most items we sell are in stock and ready for shipment at time of order. We do however from time to time run out of stock on items due to daily purchases. If we cannot fill your order complete to ship, we will notify you by email (supplied by you) of any out of stock items. You will have the choice of waiting for the item to ship a complete order or ship partial orders with additional shipping charges billed to your credit card.

Ground Transit Time

Below is a map indicating the time in transit once your order is shipped from our facility located near Pittsburgh, Pennsylvania.

UPS Service area from Zipcode 15143 Pennsylvania

 

Next Day Air Shipments

Next Day Air delivery is available for all products that do not exceed 108" in length. If your order ships Next Day Air on Friday, you will receive it on Monday...the next business day. If you require a Saturday Delivery, you must call us toll free at 866-683-1832. Additional shipping charges will apply and be billed separately on your credit card. We will only add the actual incurred charges received from UPS. We do not add any additional handling fees or charges.

Shipping Damage and Insurance

We ship all product insured for the value of the order. If any damage is noticed when you receive the package - do not accept it. The carrier will return the damaged item back to us. We will reship the same ordered item out at no charge after the damaged item has been returned. If you accept the package and notice damage after the carrier has left, - Click the link below. The shipping company may have an inspector come to your location to inspect the damaged item.

Click on the Links below to report any Damage:

UPS: Damage/Claims

Please notify us of any damage by Phone: 866-683-1832 or by email tim@automatedshadeinc.com and include the order number on the packing slip.

Revised 10-1-2014


Return Policy


Return Policy

Automated SHADE offers a 30 day return policy on most of our products. If for any reason you are unsatisfied with your purchase or ordered the wrong part, return the product in the original packaging with all the original contents and we will replace or refund the cost of the product. Product returns must be in the original packaging and be in re-salable condition. A 15% restocking fee MAY be incured for on returned items missing components, instructions or damaged packaging. Your shipping charges for returning the package back to us are not reimbursed. Please insure returns for their value in case they are lost or damaged in return shipping. Any Custom Made Items are non-returnable since they are custom made per order specifications.


Defective Products

If the product you receive is found to be defective, Automated SHADE will replace that item at no charge if returned within the manufacturer's expressed warranty period or within 1 year if there is no manufactuer warranty. We will pay for shipping both ways. If drapery/curtain rods are made to wrong length by us we will replace the rod at no cost and pay for shipping both ways. If the product is found not to be defective but misused or abused, installed incorrectly or not installed or used in accordance with specification, you will be responsible for the replacement of that item and incur all shipping charges.


Warranties

Somfy warrants their motors and motor control systems to be free from defects in materials and workmanship under normal and proper use for a period of five years starting from the date stamped on the motor. Mechanical, electrical and electronic accessories are warranted for one year from the date of invoice.
Click on the following link to view the Somfy Warranty. Somfy Warranty

Hunter Douglas PowerRise, PowerTilt and PowerGlide, all with Platinum Technology, and all other Hunter Douglas motorization components are covered for 5 years from the date of purchase.



When returning an Item, please follow these instructions:

Contact automated SHADE Toll Free at 866.683.1832 or by email at raquel@automatedshadeinc.com to receive an RMA # (Return Material Authorization Number.) Write the RMA# on the outside of the Shipping Package (not the item) you are returning and include a copy of your invoice. Ship all returns insured for the amount of the item being returned in case any damage occurs. You are responsible for all returns shipping charges.

Send returns to:

Automated Shade Inc
2557 Wexford Bayne Rd
Sewickley, Pa 15143

USA

Revised 12-04-2014

 

Payment Policy


Payment Options

Automated Shade accepts the following payment methods:
- Visa
- Mastercard
- Discover
- Paypal
- PayPal Invoice (we can email you a PayPal invoice for items)
- Personal Check (items will not ship till check clears)

Currency

- Our Webstore charges in USD and converts all other denominations into USD

Taxes

- All shipments made to a Pennsylvania address will incur a 6% state sales tax


*** Additional Credit Card Verification Process - Please READ ***

For new customers with orders exceeding $500.00, I reserve the right to ask for additional information to verify your shipping address and method of purchase if credit card verification codes do not match. The easiest way to accomplish this task is to take a picture of your Drivers License and Credit Card used to make the purchase and Text, Email or Fax the picture to me (Bill Snyder) at:

Cell: 724-713-1519
Email: bill@automatedshadeinc.com
Fax: 724-935-9666

You can cover your photo as I need the address for shipping verification.

Yes, it may be an inconvenience but with millions of credit card data being stolen, I have no way to verify shipping addresses, especially if the credit card "Bill To" is different from the shipping address. If you feel that this method of address verification is out of bounds, then I would ask you to please make your purchase with a different vendor. I have lost thousands of dollars over the years with fraudulent purchases and no way to recover the funds or the merchandise.

Revised 11-1-2014

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