Shipping Policy

Shipping Carriers - USA Only!!!

We use:

- UPS (United Parcel Service) for small package and common carrier freight

- USPS (United States Postal Service) for qualified small parts only Priority Flat Rate 2-3 Day delivery as of 10-11-2014

UPS(United Parcel Service) will ship to all 50 States in the USA. Automated Shade is a Pennsylvania based company and we are required to collect 6% State Sales Tax on all products shipped within Pennsylvania. We DO NOT ship outside the USA.

Shipping to Canada

We no Longer ship to Canada as of 12-17-2017.

Proof of Delivery

All shipments in excess of $100.00 USD will require receiver signature as proof of delivery. If no one is home, UPS will leave a note indicating a package awaits your signature and will attempt delivery of package two more times. If package cannot be delivered, it is returned back to Automated Shade. If your package is returned to us and is un-deliverable to the address specifed on your order or has exceeded (3) delivery attempts, you will be soley responsible for additional shipping charges. Please choose your shipping location where a person will be able to accept and sign for the shipment.

Order Confirmation

Once and order is placed, you will receive an email confirmation outlining the order you just sumbitted. If you do not receive an email confirmation, check your SPAM or JUNK email folder!!!

UPS Address Correction Charge NEW as of 1-1-2020

Please enter your CORRECT SHIPPING ADDRESS including Apartment/Suite number and ZIPCODE!!!  UPS now charges us $17.00 per package for address corrections. If we receive an address correction charge we will charge your credit card $17.00 and email you a copy of the Transaction/Invoice .

Order Processing Time

Orders received by 11:00 am (Eastern Time) will usually ship out the same day IF the part is in stock. Once an order is shipped, you will receive an email confirmation with a UPS/USPS tracking number which will allow you obtain actual delivery dates through the UPS Website. If you do not receive and email after placing an order, check your SPAM email box. Orders are also available for pickup. We do not process orders on the weekends...Saturday and Sunday or Holidays.

Partial Orders

Most items we sell are in stock and ready for shipment at time of order. We do however from time to time run out of stock on items due to daily purchases. If we cannot fill your order complete to ship, we will notify you by email (supplied by you) of any out of stock items. You will have the choice of waiting for the item to ship a complete order or ship partial orders with additional shipping charges billed to your credit card.

Ground Transit Time

Below is a map indicating the time in transit once your order is shipped from our facility located near Pittsburgh, Pennsylvania.

 

Next Day Air Shipments

Next Day Air delivery is available for all products that do not exceed 108" in length. If your order ships Next Day Air on Friday, you will receive it on Monday...the next business day. If you require a Saturday Delivery, you must call us toll free at 866-683-1832. Additional shipping charges will apply and be billed separately on your credit card. We will only add the actual incurred charges received from UPS. We do not add any additional handling fees or charges.

Shipping Damage and Insurance

We ship all product insured for the value of the order. If any damage is noticed when you receive the package - do not accept it. The carrier will return the damaged item back to us. We will reship the same ordered item out at no charge after the damaged item has been returned. If you accept the package and notice damage after the carrier has left, please contact us by Phone 866-683-1832 or email [email protected].

Please notify us of any damage by Phone: 866-683-1832 or by email [email protected] and include the order number on the packing slip.

Revised 6-1-2022

Return Policy

Return Policy

Automated SHADE offers a 30 day return policy on most of our products. If for any reason you are unsatisfied with your purchase or ordered the wrong part, return the product in the original packaging with all the original contents and we will replace or refund the cost of the product. Product returns must be in the original packaging and be in re-salable condition. There will be a 3% processing fee on the total sale amount for all returned products. A 20% restocking fee MAY be incured for on returned items missing components, instructions or damaged packaging. Your shipping charges for returning the package back to us are not reimbursed. Please insure returns for their value in case they are lost or damaged in return shipping. Any Custom Made Items and some electronic parts are non-returnable since they are custom made per order specifications.

Revised 6-1-2022

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Defective Products

If the product you receive is found to be defective, Automated SHADE will replace that item at no charge if returned within the manufacturer's expressed warranty period or within 1 year if there is no manufactuer warranty. We will pay for shipping both ways if the product is found to be defective. If drapery/curtain rods are made to wrong length by us we will replace the rod at no cost and pay for shipping both ways. If the product is found not to be defective but misused or abused, installed incorrectly or not installed or used in accordance with specification, you will be responsible for the replacement of that item and incur all shipping charges.

Please ship all returns to:

Automated Shade
2557 Wexford Bayne Rd
Sewickley, Pa 15143

Please include your order number with the shipment!!!
Please insure the package for the sale amount of the item.

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Warranties

Somfy warrants their motors and motor control systems to be free from defects in materials and workmanship under normal and proper use for a period of five years starting from the date stamped on the motor. Mechanical, electrical and electronic accessories are warranted for one year from the date of invoice.
Click on the following link to view the Somfy Warranty. Somfy Warranty

Hunter Douglas PowerRise, PowerTilt and PowerGlide, all with Platinum Technology, and all other Hunter Douglas motorization components are covered for 5 years from the date of purchase.

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When returning an Item, please follow these instructions:

You can contact automated SHADE Toll Free at 866.683.1832 or by email at [email protected] to let us know that you will be returning an item but not necessary. Please include a copy of your invoice/order. Ship all returns insured for the amount of the item being returned in case any damage occurs. You are responsible for all returns shipping charges. Please allow 48 hours once package is received for a credit to be issued back to the payment method used for the purchase.  We will email you a copy of the refund. Your refund will show from PayPal which we use to clear all payments.

Send returns to:

Automated Shade Inc
2557 Wexford Bayne Rd
Sewickley, Pa 15143
USA

Revised 1-01-2020

 

Payment Policy

Payment Options

Automated Shade accepts the following payment methods:
- Visa
- Mastercard
- Discover
- Paypal
- PayPal Invoice (we can email you a PayPal invoice for items)
- Personal Check (items will not ship till check clears)

Currency

- Our Webstore charges in USD and converts all other denominations into USD

Taxes

- All shipments made to a Pennsylvania address will incur a 6% state sales tax

*** Additional Credit Card Verification Process - Please READ ***

For new customers with orders exceeding $500.00, I reserve the right to ask for additional information to verify your shipping address and method of purchase if credit card verification codes do not match. The easiest way to accomplish this task is to take a picture of your Drivers License and Credit Card used to make the purchase and Text, Email or Fax the picture to me (Bill Snyder) at:

Cell: 724-713-1519
Email: [email protected]
Fax: 724-935-9666

You can cover your photo as I need the address for shipping verification.

Yes, it may be an inconvenience but with millions of credit card data being stolen, I have no way to verify shipping addresses, especially if the credit card "Bill To" is different from the shipping address. If you feel that this method of address verification is out of bounds, then I would ask you to please make your purchase with a different vendor. I have lost thousands of dollars over the years with fraudulent purchases and have no way to recover the funds or the merchandise.

Revised 11-1-2014